An Approved Contractor Scheme assessment asks for evidence, not assurances: that officers are screened and licensed, that service delivery is monitored, that complaints lead to corrective action, that incidents are recorded and reviewed. BOOK ON has a Compliance and ACS Evidence report family built from the same records the business runs on, plus the registers an assessor looks for: complaints, service reviews and CAPA, equipment, contracts and certifications.
Evidence by ACS area
| ACS area | What the assessor asks | BOOK ON evidence |
|---|---|---|
| Screening and vetting | Are staff screened to BS 7858 and is it tracked? | BS 7858 status, pending screening lists, P-File checklist, HR reports |
| Licensing | Are licences valid and monitored? | SIA expiry tables, renewal queue with last-check dates, live monitor SIA filter |
| Service delivery | How do you know officers attend and perform? | Book-on and book-off records, live monitor, roster and operational reports |
| Welfare and lone working | How are lone workers monitored? | Alone filter, check calls, call reports, Monitor Location |
| Incident management | Are incidents recorded and reviewed? | Shift events, manager dashboard review, event reports |
| Customer focus | Are complaints handled and learned from? | Complaints register, service reviews and CAPA |
| Resources and equipment | Is equipment issued and tracked? | Equipment register, uniform and asset records |
| Training and development | Is training recorded and renewed? | Additional certifications, training providers, officers due |
| Information security | Who can see what, and is it logged? | Roles and permissions, permission reports, sessions, log reports, history |
Registers an assessor expects
ACS assessments are easier when the registers already exist and are in use. BOOK ON’s registers area holds complaints, service reviews with corrective and preventive actions, and an equipment register; contracts, questionnaires and forms sit next to them in administration; additional certifications record NASDU, first aid and other courses with from and to dates. Each entry is dated and attributed, which is what turns a register into evidence.
- Complaints register with resolution
- Service reviews and CAPA
- Equipment register
- Contracts, questionnaires, forms and certifications
Audit trail and access control
Assessors and clients ask who changed a record. BOOK ON’s history and log reports show changes to shifts and records, permission reports show what each role can see, and the sessions screen shows logins. Roles and groups are managed in administration, so a controller, an account manager and a payroll clerk each see only their part of the system.
Preparing for an assessment with BOOK ON
Four weeks before
Run the Compliance and ACS Evidence reports and the HR dashboard; clear the pending screening lists and the renewal queue’s unresolved items.
Two weeks before
Review complaints and CAPA entries for closure, and check the equipment and certification registers are current.
On the day
Open the live monitor, call reports and event reports for the sites the assessor samples, and the history report for any record they question.
ACS questions
Does using BOOK ON guarantee ACS approval?
No. ACS approval depends on your processes and the assessment. BOOK ON gives you the records and reports that demonstrate those processes are followed.
Can I export the evidence for the assessor?
Reports are produced in the reports module and shift events export to PDF. The exact export formats for your assessment pack are confirmed during onboarding.
Does it cover the ACS self-assessment workbook?
The workbook is completed by you; BOOK ON supplies the figures and records for the sections listed above.
What about ISO 9001 and other standards?
The same registers, CAPA and audit trail support quality management audits. Compliance guides on this site cover BS 7499, BS 7984 and BS 7858.
Related features
Walk through an assessment on the demo
Tell us your assessment date and we will show the reports and registers an assessor will ask for.